Thank you for contacting Russtas LTD. Our USIQ team is dedicated solely to Government and Procurement Solutions that we have established to address the specific requirements of the Institutional customer.

    Please complete this form with as much detail as possible. A dedicated USIQ Account Manager will respond promptly to your inquiry with a formal price quote, further product information, and shipping options.

    You can also email your RFQ or Purchase Order to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax your request to +1 (888) 864-6506. Alternatively, you can reach us directly at +1 (888) 442-4348

    Russtas LTD Shipping Information – Free Shipping

    Russtas LTD provides FREE Value Shipping to the bordering 48 states, DC, and to all U.S. Military APO/FPO/DPO addresses on qualifying orders over $49. All other orders will be charged competitive shipping rates.

    What are the details of Russtas LTD Free Shipping?

    Most in-stock orders ship within 1–2 working days. Unless otherwise requested, Russtas LTD ships using our insured Value Shipping option which utilizes a combination of carriers. Value Shipping is "FREE" of charge on qualifying orders over $49 within the contiguous 48 United States, DC, and U.S. Military APO/FPO/DPO addresses. Please review our guidelines on how to enter a U.S. Military address when placing your order.

    Our "FREE" Shipping offers a variety of dependable shipping carriers to guarantee your order is delivered in a convenient and secure way. Once you put an order, the foremostefficient carrier is automaticallychosen based on the destination, size, and weight of your package. It usually takes from 5 to 10 working days to get your order with our Value Shipping* choice; in any case, it allows up to 14 trade days for finaldelivery.Russtas LTD also offers Express shipping methods for faster delivery*.

    *Order preparing times are not included in delivery gauges.

    Competitive shipping charges apply for all shipments to Hawaii, Alaska, U.S. Territories (Puerto Rico, American Samoa, Guam, U.S. Virgin Islands, Northern Mariana Islands, and U.S. Minor Outlying Islands) and international addresses.

    Some items may not qualify for "FREE"Shipping, not limited to, but including: items exceeding carrier’s weight and size restrictions. Non-qualifying items will be assessed a shipping charge and must be transported via motor freight.

    You willbe informed when shipping charges apply before the fulfillment of an arrangement. Please note that Russtas LTD reserves the right to update the chosen shipping methodof an order at no extracostfor you. In addition, there is no dealing withfees unless displayed on a particularitem page. Items containing unsafe materials or requiring additional care are subject to uncommonhandlingexpenses, change in shipping strategy and possiblespecial cases to our Return Policy.

     

    Does Russtas LTD offer Saturday or Early AM delivery?

    Orders shipped using our Value ShippingStandard Shipping, or Expedited Shipping may be delivered on Saturday at no additional cost to you. However, this service is not guaranteed and such requests cannot be accommodated.

    Saturday delivery requests can be accommodated for an additional charge only for One-Day Shipping and Two-Day Shipping orders containing in-stock items.

    Saturday delivery orders cause an extra $15 expense in addition to the shipping charges of the method chosen. Please note that Saturday delivery is ensured only with One-Day Shipping orders containing in-stock items set Fridays before 12:00 P.M. Central Standard Time (CST) and Two-Day Shipping orders set before 12:00 P.M. CST on Thursday.

    Early AM delivery demands can be obliged for an extra charge only for One-Day Shipping orders containing in-stock items. Early AM delivery orders cause an extra $50 charge in addition to the sped up cargo charges.Please note that Early AM delivery is ensured only with One-Day Shipping orders containing in-stock items set before 12:00 P.M. CST on the preceding working day. For phone orders, please endorse all Saturday and/or Early AM delivery costs with the Russtas LTD operator. For online orders, you must note authorization of all costs and ask Saturday and/or Early AM delivery inside the order comments.

     

    How long does it take to prepare an order?

    Most in-stock orders are dispatches within 1–2 working days from distribution center. Orders that require shipment from our merchants or are for custom-built items may take somewhat longer to fulfill.

    For quicker delivery, please select any of the express shipping choices when ordering. In case an item is not available instantly, you will be informed about an estimated arrival time. Once contacted, you will allow an order to proceed or make any adjustments, including cancellation if necessary. If an order cannot be dispatched in its entirety, Russtas LTD reservesthe right to hold the order until all items are in stock or send itemswhen they become available.

    How do I track my order?

    Tracking information is sent via email upon shipment. To check a status of the order, see the Order Status Page. You can use the tracking/delivery confirmation number provided in the shipment notification email. Pleasenote that for most orders, it might take up to 24–48 hours for the first scan to show up on the carrier's website.

    Contact us if you need help with tracking an order.

     

    What happens in case my item arrived damaged or was lost?

    Russtas LTD worksonlywith the mostdependable carriers and apologizes for any delays caused by lost or damaged packages. We will work hard to resolve all shipping mistakes with our carriers and endeavor to settle all claims within two weeks from initiation.

    In case you do not want to wait until the harm or lossexamination is completed and you would like us to send a substitutionitem right away, please contact us. We are goingto dispatch the item right out to you (given it is in stock). We willneed to charge your credit card for the replacement and will refundthe cash for your originalorder once the carrier confirms the shipping harm or loss and pays us the insurance settlement.

    To examine a potential shipping mistake, follow the fittingmethod for the shipping methodbelow:

     

    Lost Packages

    Contact us immediatelyin case the tracking number has no checks for over 48 hours. In addition, contact us to start a claim in casetrackingshows a package as deliveredthat is not in your possession.

    Each carrier has aspecialprocessand set of timeframes of claim handling. We will communicate all details to you through phone or email. Upon a favorable claim resolution, Russtas LTD may start a replacementorder; an email will be sent to your account with the newtracking number once the item has left our stockroom. In case an in-stock replacement item is requestedearlier to a claim resolution, your credit card will be charged and a refund will be instituted once the harm claim is affirmed by the carrier.

    Upon a favorable claim resolution, Russtas LTD may start a replacement order; an email will be sent to your account with the new tracking number once the item has left our stockroom.

    In case an in-stock replacement item is requested earlier to a claim resolution, your credit card will be charged and a refund is foundations once the misplaced claim is affirmed by the carrier.

    Contact us immediately in case the original shipment arrives earlier to the resolution of the claim. In case the original package arrives after the delivery of the replacement, contact us instantly for a pickup at our expense. Keeping this delivery will result in the client being billed for both the first shipment and the replacement order.

    Please contact us in case you have got any questions.

     

    Damaged Packages

    Contact us immediately if you see any prove of harm in the order and please do not sign for a package unless you have completely inspected the contents. In case there is obvious harm to the box, the merchandise, or things are missing, kindly deny apackagereceiving.

    Contact us immediatelyif a package arrives damaged. Please give the product number of the affected item(s), the nature of the harm (e.g. split, smashed, scratched, item lost), and particular data about the condition of the box (e.g. jabbed, retaped, contains a hole). In case a package was partially accepted, please indicate which item(s) were refused. Reseal the shipment and hold on to the original packaging materials for a conceivable review by the carrier. It is crucial that you hold onto the package for up to 30 days. Please do not send the harmed package back to Russtas LTD since this will result in a denied claim and you may be charged for all associated costs. In case no review happens, you will dispose the shipment after 30 days expire.

    To take advantage of our special offer, follow the standard RMA requestprocess, select "Store Credit" or "Exchange" as the return process, and select the "Print a FREE pre-paid shipping label" optionwithin the Return Process section. Standard return necessities and special cases apply.

    We care about our clients. In case you are not fullysatisfiedwithyour purchase, youcan return most productswithin 30 days for an item exchange or full refund. For your comfort, Russtas LTD offers a FREE pre-paid shipping label for qualifying household returns.

    Dearcustomer,pleasecompletean RMA RequestFormto guarantee all returns. Upon completion, follow the given Return instructions and return the purchasewithin 10 workingdays to guarantee that your trade or refund is handled in time.

    You can see most regularlyasked questions regarding our Return Policybelow:

     

    What are the elements of Russtas LTD Free Pre-paid Return Shipping Label?

     

    To eliminate the bothers of returns and exchanges, Russtas LTD offers FREE return shipping for most items on interior orders returned for an exchange or store credit.

    To take this offer, simply follow the standard RMA process and select "Print a FREE pre-paid shipping label" in the Shipping Options area. When the shipping label is created, you are able to return your items to Russtas LTD for an exchange or store credit with no extra cost. A duplicate of the return shipping label is additionally sent through email and can be printed when appropriate.

    Please Note: If you would like to receive a full refund back within your original payment method (as opposed to returning for store credit or exchange), Russtas LTD can still issue you a pre-paid return label, and will deduct $7.99 from amount of your refund to cover the cost of return shipping.

    Dearcustomer,pleaseensure that you use the provided label to take advantage of the FREE return shipping offer. We are incapable to supply repayment for return shipping charges to clients failing to use the pre-paid shipping label.

     

    What is the standard time on returns?

    Russtas LTD forms all returns within 10 working days of the receipt of returned merchandise. Credit card companies require different amount of time to receive credits back to a customer's account. Consult your credit card company for any extra data concerning credit arrangements. For PayPal users, refunds have to be pulled back from your PayPal account to reflect on your credit card.

     

    What requirements does Russtas LTD have in arrange to return products?

    All purchased items must be returned in "New" condition (not used, broken or worn), within the unique packaging and with all unique contents, for example: instruction manuals, accessories, extra components.

    PleaseNote:

    Russtas LTD requires the return of all items and/or gifts included along with your purchase, including free gift certificates. In addition, Russtas LTD is now incapable to acknowledge halfway returns on kits or any bundled merchandise. In case a total return is not received, Russtas LTD havea right to charge an extra $9.99 to send the package back to a client.

    Please note that certain items may require extra documentation in case of return.

    Russtas LTD offers several items that are restricted for sale in the United States of America by federal, state, and/or local laws and regulations. Such federal, state, and/or local laws and regulations are subject to change. In case of such a change, Russtas LTD reserves the right to deny any return if it is illegal to ship, carry, use, purchase, possess, own, or sell such restricted product. Due to our company policy, it is ultimately the Customer's responsibility to investigate and ensure that any item is legal to use, purchase, possess, carry and/or own within the Customer's intended federal, state and/or local area.

    Does Russtas LTD charge restocking expenses?

    Russtas LTD does not charge restocking fees for items sent back within 30 days of receipt of merchandise. Restocking fees are not applied to items that are returned "new", unused and with all unique bundling, given all Return Conditions are met and Return Instructions are followed. We must inform you, there are certain items that Russtas LTD is incapable to exchange or refund. For more data, you can review the Return Policy Special cases.Please notethat Russtas LTD reserves the right to deny any returns received in non-sellable condition. Additionally, Russtas LTD reservesthe right to charge extra expenses in case an item isn't returned in its unique packaging.

     

    Can I exchange my purchase for another purchase?

    Russtas LTD will happily fulfill an exchange in case you're not satisfied with a purchase within 30 days of receipt. Pleaseensure that returned item is in "new" condition and does not drop beneath our Return Policy Special cases. Follow the Return and Exchange Instructions to request an RMA and select the appropriate Exchange choice within the Return Type segment.

     

    How do I get a refund?

    Product Refund

    To receive a refund, please check our Return Conditions and Return and Exchange Instructions. Customers not following these steps are issued a refund in accordance with returned merchandise condition and value of any missing items. Refunds are unable to be issued until the merchandise has been received, evaluated and processed by our Returns Team.

     

    Shipping Refunds

    Russtas LTD ships most Ground orders over $49free of charge. Unfortunately, we cannot offer refunds for shipping chargesfor orders not qualifying for free shipping, counting but not limited to domestic Ground, Express or universal shipping. We must inform you that we are incapable to refund any expenses imposed by an entity other than Russtas LTD e.g., customs or brokerage expenses.

    Please Note:

    Upon approval, Russtas LTD refunds clients through the original payment method. For example, in case a client paid through PayPal, any necessary refunds will be connected to a customer's PayPal account. In some cases, circumstances may require that we issue a check to a client through USPS mail when an extra discount is due.

     

    Can I drop off merchandise specifically to Russtas LTD?

    Unfortunately, to guarantee that all returns are handled in a convenientway, Russtas LTD is incapable to acknowledge returns dropped off by clients at this time.

     

    What if I need to return an item after the 30 days have passed?

    Unfortunately, at this time Russtas LTD is incapable to accept any returns after 30 days pass from the receipt of merchandise. In case you have request for return more than 30 days after receipt of merchandise, it would be ideal if you contact the manufacturer straightforwardly for possible repair or replacement.

     

    What if I still have extra questions regarding the Return Policy?

    Please feel free to contact us in caseyou've got any questions.

    To take advantage of our special offer, follow the standard RMA requestprocess, select "Store Credit" or "Exchange" as the return process, and select the "Print a FREE pre-paid shipping label" optionwithin the Return Process section. Standard return necessities and special cases apply.

    We care about our clients. In case you are not fullysatisfiedwithyour purchase, youcan return most productswithin 30 days for an item exchange or full refund. For your comfort, Russtas LTD offers a FREE pre-paid shipping label for qualifying household returns.

    Dearcustomer,pleasecompletean RMA RequestFormto guarantee all returns. Upon completion, follow the given Return instructions and return the purchasewithin 10 workingdays to guarantee that your trade or refund is handled in time.

    You can see most regularlyasked questions regarding our Return Policybelow:

     

    What are the elements of Russtas LTD Free Pre-paid Return Shipping Label?

     

    To eliminate the bothers of returns and exchanges, Russtas LTD offers FREE return shipping for most items on interior orders returned for an exchange or store credit.

    To take this offer, simply follow the standard RMA process and select "Print a FREE pre-paid shipping label" in the Shipping Options area. When the shipping label is created, you are able to return your items to Russtas LTD for an exchange or store credit with no extra cost. A duplicate of the return shipping label is additionally sent through email and can be printed when appropriate.

    Please Note: If you would like to receive a full refund back within your original payment method (as opposed to returning for store credit or exchange), Russtas LTD can still issue you a pre-paid return label, and will deduct $7.99 from amount of your refund to cover the cost of return shipping.

    Dearcustomer,pleaseensure that you use the provided label to take advantage of the FREE return shipping offer. We are incapable to supply repayment for return shipping charges to clients failing to use the pre-paid shipping label.

     

    What is the standard time on returns?

    Russtas LTD forms all returns within 10 working days of the receipt of returned merchandise. Credit card companies require different amount of time to receive credits back to a customer's account. Consult your credit card company for any extra data concerning credit arrangements. For PayPal users, refunds have to be pulled back from your PayPal account to reflect on your credit card.

     

    What requirements does Russtas LTD have in arrange to return products?

    All purchased items must be returned in "New" condition (not used, broken or worn), within the unique packaging and with all unique contents, for example: instruction manuals, accessories, extra components.

    PleaseNote:

    Russtas LTD requires the return of all items and/or gifts included along with your purchase, including free gift certificates. In addition, Russtas LTD is now incapable to acknowledge halfway returns on kits or any bundled merchandise. In case a total return is not received, Russtas LTD havea right to charge an extra $9.99 to send the package back to a client.

    Please note that certain items may require extra documentation in case of return.

    Russtas LTD offers several items that are restricted for sale in the United States of America by federal, state, and/or local laws and regulations. Such federal, state, and/or local laws and regulations are subject to change. In case of such a change, Russtas LTD reserves the right to deny any return if it is illegal to ship, carry, use, purchase, possess, own, or sell such restricted product. Due to our company policy, it is ultimately the Customer's responsibility to investigate and ensure that any item is legal to use, purchase, possess, carry and/or own within the Customer's intended federal, state and/or local area.

    Does Russtas LTD charge restocking expenses?

    Russtas LTD does not charge restocking fees for items sent back within 30 days of receipt of merchandise. Restocking fees are not applied to items that are returned "new", unused and with all unique bundling, given all Return Conditions are met and Return Instructions are followed. We must inform you, there are certain items that Russtas LTD is incapable to exchange or refund. For more data, you can review the Return Policy Special cases.Please notethat Russtas LTD reserves the right to deny any returns received in non-sellable condition. Additionally, Russtas LTD reservesthe right to charge extra expenses in case an item isn't returned in its unique packaging.

     

    Can I exchange my purchase for another purchase?

    Russtas LTD will happily fulfill an exchange in case you're not satisfied with a purchase within 30 days of receipt. Pleaseensure that returned item is in "new" condition and does not drop beneath our Return Policy Special cases. Follow the Return and Exchange Instructions to request an RMA and select the appropriate Exchange choice within the Return Type segment.

     

    How do I get a refund?

    Product Refund

    To receive a refund, please check our Return Conditions and Return and Exchange Instructions. Customers not following these steps are issued a refund in accordance with returned merchandise condition and value of any missing items. Refunds are unable to be issued until the merchandise has been received, evaluated and processed by our Returns Team.

     

    Shipping Refunds

    Russtas LTD ships most Ground orders over $49free of charge. Unfortunately, we cannot offer refunds for shipping chargesfor orders not qualifying for free shipping, counting but not limited to domestic Ground, Express or universal shipping. We must inform you that we are incapable to refund any expenses imposed by an entity other than Russtas LTD e.g., customs or brokerage expenses.

    Please Note:

    Upon approval, Russtas LTD refunds clients through the original payment method. For example, in case a client paid through PayPal, any necessary refunds will be connected to a customer's PayPal account. In some cases, circumstances may require that we issue a check to a client through USPS mail when an extra discount is due.

     

    Can I drop off merchandise specifically to Russtas LTD?

    Unfortunately, to guarantee that all returns are handled in a convenientway, Russtas LTD is incapable to acknowledge returns dropped off by clients at this time.

     

    What if I need to return an item after the 30 days have passed?

    Unfortunately, at this time Russtas LTD is incapable to accept any returns after 30 days pass from the receipt of merchandise. In case you have request for return more than 30 days after receipt of merchandise, it would be ideal if you contact the manufacturer straightforwardly for possible repair or replacement.

     

    What if I still have extra questions regarding the Return Policy?

    Please feel free to contact us in caseyou've got any questions.


    Please note that your order may not be displayed here for up to 24–48 hours.


    After setting an order, our company sends you an email; the email contains your order number and order summary. In case you do not receive anemail with the order number, please check your Shopping Cart to make sure your order has been completed. Make sure that our email is not in Spam folder. If you do not receive email from our company within 24 hours, please Contact Us.


    Most in-stock items are dispatchedfrom the warehouse within 1–2 working days. After your order, you may receive an email from our company with the following data about your package. In case you do not receive the email, make sure that our message is not in the Spam folder. If you have got questions about your order, you can Contact Us.

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    • 2 Pin Oak Ln Unit 200, Cherry Hill , NJ
    • Toll Free +1 (888) 442-4348

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