Return Policy

    To take advantage of our special offer, follow the standard RMA requestprocess, select "Store Credit" or "Exchange" as the return process, and select the "Print a FREE pre-paid shipping label" optionwithin the Return Process section. Standard return necessities and special cases apply.

    We care about our clients. In case you are not fullysatisfiedwithyour purchase, youcan return most productswithin 30 days for an item exchange or full refund. For your comfort, Russtas LTD offers a FREE pre-paid shipping label for qualifying household returns.

    Dearcustomer,pleasecompletean RMA RequestFormto guarantee all returns. Upon completion, follow the given Return instructions and return the purchasewithin 10 workingdays to guarantee that your trade or refund is handled in time.

    You can see most regularlyasked questions regarding our Return Policybelow:

     

    What are the elements of Russtas LTD Free Pre-paid Return Shipping Label?

     

    To eliminate the bothers of returns and exchanges, Russtas LTD offers FREE return shipping for most items on interior orders returned for an exchange or store credit.

    To take this offer, simply follow the standard RMA process and select "Print a FREE pre-paid shipping label" in the Shipping Options area. When the shipping label is created, you are able to return your items to Russtas LTD for an exchange or store credit with no extra cost. A duplicate of the return shipping label is additionally sent through email and can be printed when appropriate.

    Please Note: If you would like to receive a full refund back within your original payment method (as opposed to returning for store credit or exchange), Russtas LTD can still issue you a pre-paid return label, and will deduct $7.99 from amount of your refund to cover the cost of return shipping.

    Dearcustomer,pleaseensure that you use the provided label to take advantage of the FREE return shipping offer. We are incapable to supply repayment for return shipping charges to clients failing to use the pre-paid shipping label.

     

    What is the standard time on returns?

    Russtas LTD forms all returns within 10 working days of the receipt of returned merchandise. Credit card companies require different amount of time to receive credits back to a customer's account. Consult your credit card company for any extra data concerning credit arrangements. For PayPal users, refunds have to be pulled back from your PayPal account to reflect on your credit card.

     

    What requirements does Russtas LTD have in arrange to return products?

    All purchased items must be returned in "New" condition (not used, broken or worn), within the unique packaging and with all unique contents, for example: instruction manuals, accessories, extra components.

    PleaseNote:

    Russtas LTD requires the return of all items and/or gifts included along with your purchase, including free gift certificates. In addition, Russtas LTD is now incapable to acknowledge halfway returns on kits or any bundled merchandise. In case a total return is not received, Russtas LTD havea right to charge an extra $9.99 to send the package back to a client.

    Please note that certain items may require extra documentation in case of return.

    Russtas LTD offers several items that are restricted for sale in the United States of America by federal, state, and/or local laws and regulations. Such federal, state, and/or local laws and regulations are subject to change. In case of such a change, Russtas LTD reserves the right to deny any return if it is illegal to ship, carry, use, purchase, possess, own, or sell such restricted product. Due to our company policy, it is ultimately the Customer's responsibility to investigate and ensure that any item is legal to use, purchase, possess, carry and/or own within the Customer's intended federal, state and/or local area.

    Does Russtas LTD charge restocking expenses?

    Russtas LTD does not charge restocking fees for items sent back within 30 days of receipt of merchandise. Restocking fees are not applied to items that are returned "new", unused and with all unique bundling, given all Return Conditions are met and Return Instructions are followed. We must inform you, there are certain items that Russtas LTD is incapable to exchange or refund. For more data, you can review the Return Policy Special cases.Please notethat Russtas LTD reserves the right to deny any returns received in non-sellable condition. Additionally, Russtas LTD reservesthe right to charge extra expenses in case an item isn't returned in its unique packaging.

     

    Can I exchange my purchase for another purchase?

    Russtas LTD will happily fulfill an exchange in case you're not satisfied with a purchase within 30 days of receipt. Pleaseensure that returned item is in "new" condition and does not drop beneath our Return Policy Special cases. Follow the Return and Exchange Instructions to request an RMA and select the appropriate Exchange choice within the Return Type segment.

     

    How do I get a refund?

    Product Refund

    To receive a refund, please check our Return Conditions and Return and Exchange Instructions. Customers not following these steps are issued a refund in accordance with returned merchandise condition and value of any missing items. Refunds are unable to be issued until the merchandise has been received, evaluated and processed by our Returns Team.

     

    Shipping Refunds

    Russtas LTD ships most Ground orders over $49free of charge. Unfortunately, we cannot offer refunds for shipping chargesfor orders not qualifying for free shipping, counting but not limited to domestic Ground, Express or universal shipping. We must inform you that we are incapable to refund any expenses imposed by an entity other than Russtas LTD e.g., customs or brokerage expenses.

    Please Note:

    Upon approval, Russtas LTD refunds clients through the original payment method. For example, in case a client paid through PayPal, any necessary refunds will be connected to a customer's PayPal account. In some cases, circumstances may require that we issue a check to a client through USPS mail when an extra discount is due.

     

    Can I drop off merchandise specifically to Russtas LTD?

    Unfortunately, to guarantee that all returns are handled in a convenientway, Russtas LTD is incapable to acknowledge returns dropped off by clients at this time.

     

    What if I need to return an item after the 30 days have passed?

    Unfortunately, at this time Russtas LTD is incapable to accept any returns after 30 days pass from the receipt of merchandise. In case you have request for return more than 30 days after receipt of merchandise, it would be ideal if you contact the manufacturer straightforwardly for possible repair or replacement.

     

    What if I still have extra questions regarding the Return Policy?

    Please feel free to contact us in caseyou've got any questions.

    To take advantage of our special offer, follow the standard RMA requestprocess, select "Store Credit" or "Exchange" as the return process, and select the "Print a FREE pre-paid shipping label" optionwithin the Return Process section. Standard return necessities and special cases apply.

    We care about our clients. In case you are not fullysatisfiedwithyour purchase, youcan return most productswithin 30 days for an item exchange or full refund. For your comfort, Russtas LTD offers a FREE pre-paid shipping label for qualifying household returns.

    Dearcustomer,pleasecompletean RMA RequestFormto guarantee all returns. Upon completion, follow the given Return instructions and return the purchasewithin 10 workingdays to guarantee that your trade or refund is handled in time.

    You can see most regularlyasked questions regarding our Return Policybelow:

     

    What are the elements of Russtas LTD Free Pre-paid Return Shipping Label?

     

    To eliminate the bothers of returns and exchanges, Russtas LTD offers FREE return shipping for most items on interior orders returned for an exchange or store credit.

    To take this offer, simply follow the standard RMA process and select "Print a FREE pre-paid shipping label" in the Shipping Options area. When the shipping label is created, you are able to return your items to Russtas LTD for an exchange or store credit with no extra cost. A duplicate of the return shipping label is additionally sent through email and can be printed when appropriate.

    Please Note: If you would like to receive a full refund back within your original payment method (as opposed to returning for store credit or exchange), Russtas LTD can still issue you a pre-paid return label, and will deduct $7.99 from amount of your refund to cover the cost of return shipping.

    Dearcustomer,pleaseensure that you use the provided label to take advantage of the FREE return shipping offer. We are incapable to supply repayment for return shipping charges to clients failing to use the pre-paid shipping label.

     

    What is the standard time on returns?

    Russtas LTD forms all returns within 10 working days of the receipt of returned merchandise. Credit card companies require different amount of time to receive credits back to a customer's account. Consult your credit card company for any extra data concerning credit arrangements. For PayPal users, refunds have to be pulled back from your PayPal account to reflect on your credit card.

     

    What requirements does Russtas LTD have in arrange to return products?

    All purchased items must be returned in "New" condition (not used, broken or worn), within the unique packaging and with all unique contents, for example: instruction manuals, accessories, extra components.

    PleaseNote:

    Russtas LTD requires the return of all items and/or gifts included along with your purchase, including free gift certificates. In addition, Russtas LTD is now incapable to acknowledge halfway returns on kits or any bundled merchandise. In case a total return is not received, Russtas LTD havea right to charge an extra $9.99 to send the package back to a client.

    Please note that certain items may require extra documentation in case of return.

    Russtas LTD offers several items that are restricted for sale in the United States of America by federal, state, and/or local laws and regulations. Such federal, state, and/or local laws and regulations are subject to change. In case of such a change, Russtas LTD reserves the right to deny any return if it is illegal to ship, carry, use, purchase, possess, own, or sell such restricted product. Due to our company policy, it is ultimately the Customer's responsibility to investigate and ensure that any item is legal to use, purchase, possess, carry and/or own within the Customer's intended federal, state and/or local area.

    Does Russtas LTD charge restocking expenses?

    Russtas LTD does not charge restocking fees for items sent back within 30 days of receipt of merchandise. Restocking fees are not applied to items that are returned "new", unused and with all unique bundling, given all Return Conditions are met and Return Instructions are followed. We must inform you, there are certain items that Russtas LTD is incapable to exchange or refund. For more data, you can review the Return Policy Special cases.Please notethat Russtas LTD reserves the right to deny any returns received in non-sellable condition. Additionally, Russtas LTD reservesthe right to charge extra expenses in case an item isn't returned in its unique packaging.

     

    Can I exchange my purchase for another purchase?

    Russtas LTD will happily fulfill an exchange in case you're not satisfied with a purchase within 30 days of receipt. Pleaseensure that returned item is in "new" condition and does not drop beneath our Return Policy Special cases. Follow the Return and Exchange Instructions to request an RMA and select the appropriate Exchange choice within the Return Type segment.

     

    How do I get a refund?

    Product Refund

    To receive a refund, please check our Return Conditions and Return and Exchange Instructions. Customers not following these steps are issued a refund in accordance with returned merchandise condition and value of any missing items. Refunds are unable to be issued until the merchandise has been received, evaluated and processed by our Returns Team.

     

    Shipping Refunds

    Russtas LTD ships most Ground orders over $49free of charge. Unfortunately, we cannot offer refunds for shipping chargesfor orders not qualifying for free shipping, counting but not limited to domestic Ground, Express or universal shipping. We must inform you that we are incapable to refund any expenses imposed by an entity other than Russtas LTD e.g., customs or brokerage expenses.

    Please Note:

    Upon approval, Russtas LTD refunds clients through the original payment method. For example, in case a client paid through PayPal, any necessary refunds will be connected to a customer's PayPal account. In some cases, circumstances may require that we issue a check to a client through USPS mail when an extra discount is due.

     

    Can I drop off merchandise specifically to Russtas LTD?

    Unfortunately, to guarantee that all returns are handled in a convenientway, Russtas LTD is incapable to acknowledge returns dropped off by clients at this time.

     

    What if I need to return an item after the 30 days have passed?

    Unfortunately, at this time Russtas LTD is incapable to accept any returns after 30 days pass from the receipt of merchandise. In case you have request for return more than 30 days after receipt of merchandise, it would be ideal if you contact the manufacturer straightforwardly for possible repair or replacement.

     

    What if I still have extra questions regarding the Return Policy?

    Please feel free to contact us in caseyou've got any questions.

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